Frequently Asked Questions
Everything you need to know about shopping with Silver Australia.
What materials are used in your jewelry?
All our jewelry is crafted from premium 925 Sterling Silver. Many of our pieces also feature high-quality gemstones, pearls, or rhodium plating to prevent tarnishing and ensure long-lasting brilliance.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days. All orders are dispatched from our warehouse within 24 hours of purchase.
How do I care for my sterling silver jewelry?
To maintain its shine, avoid contact with perfumes, lotions, and chlorine. Store your pieces in a cool, dry place and clean them gently with a soft silver polishing cloth.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, we cannot accept returns on earrings unless they are faulty.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options including Afterpay and Klarna.
How can I find my ring size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.